Frequently Asked Questions

 
Q: How long will it take to get my order?
A: You should allow 5 to 7 days for delivery.

Q: How many lines of type and how many characters in each line?
A: Up to 6 lines and up to 40 Characters per line.

Q: Where do I type in my information that gets printed?
A: When you are checking out, please be sure to add your text in the “Comments/Special Delivery Instructions” box.

Q: Can I put a rush on my order?
A: Yes, there is a fee for rush deliveries – please call (925) 232-4260 to rush your order – this will put you in the front of the line and when your order is ready we will ship it overnight.

Q: Do you offer special pricing for larger orders?
A: Yes, larger orders earn further discounts. Please click contact us for special quantity pricing or call (925) 232-4260.

Q: What form of payment do you accept?
A: We accept Master Card, Visa, Discover & American Express. You can also mail us a money order or cashier’s check.

Q: Is there a refund policy?
A: All sales are final. There will be no refunds, but we offer a 100% guarantee!

Q: Can I speak to a live representative?
A: Yes, e-mail us your telephone number and the best time to call you back, or you can call us at (925) 232-4260.

 
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